Volume 2 Issue 1
What you can do to manage and reduce your telecommunications expenses during this economic downturn....
|Inside this issue:|
In today’s business environment it
is just as critical to control expenses, as it is to generate revenue. The old
maxim of every dollar saved in expenses is equal to ten dollars in revenue
generation being redefined as one dollar expense saved to 50 dollars revenue.
Smart managers are reviewing ways to reduce expenses but more importantly
ensuring that they are not wasting resources. What follows are some common sense
areas that should reduce expenses and resources by ten percent or more.
REVIEW ALL LD CONTRACTS - When was the last time you called your Long Distance telecommunications provider? If it has been more than nine months you probably are paying rates that are 10 to 15 % higher than they should be. LD rates have dropped over the last year and most carriers and providers only offer you new rates if you ask for the latest pricing.
TAKE STOCK OF WHAT YOU HAVE - Has your organization gone through layoffs or consolidation? If the answer is yes, have you reviewed your phone system to see if it now has too much capacity? You may be paying monthly fees for lines from your PBX to the Central office that you do not access any more due to fewer users on the system. Also many PBX maintenance contracts are based on a combination of PBX cards and stations. IF you have phones you are not using, remove them from the desks, box them up and remove them from your maintenance contract (if possible). Create a spreadsheet that shows where your phones are and how you can re-deploy them later.
CHECK YOUR LOCAL EXCHANGE CARRIER TARRIFFS – Call your local provider and request a Customer Service Record (CSR). This report shows all your current charges and rates. They are listed as Universal Service Order Codes (USOC). As you review this file, look for charges that are associated to your phone numbers. Note any USOC code abbreviations that you are not sure about and call your local service provider to explain the abbreviations and charges associated with each.
|ARE ALL LINES
BEING CHARGED UNDER ONE AGREEMENT? – One of our
clients negotiated a reduced rate contract with a RBOC (Regional Bell
Operating Company) four years ago. As new lines and services were added over
the last two years they were set up under different billing numbers and rate
schedules that were quite a bit higher than was previously negotiated. Once
the error was spotted, the RBOC was notified and our client received a
credit of over thirty thousand dollars.
USE YOUR CALL ACCOUNTING REPORTS – Now is the time you need to ensure there are no resources wasted. This should include personnel time, equipment usage or network resources. Review your call accounting reports for exceptions to the rules your organization has set for employee personal phone use or better yet give each manager in your organization a copy of all their employees telephone usage and ask them to explain to you any anomalies. Check your trunk and service information for opportunities to remove trunks and services from your monthly bills. Also review your sales teams monthly phone usage. Are they on the phone as much as they should be? Are they spending too much time talking with smaller clients? Is there a correlation between successful sales and number of calls made?
The above items are only a “good start” in controlling your telecommunications expenses. By incorporating these tasks into a monthly system you will begin to manage the complete process of controlling your network and other resources.
If you would like discuss any of these items in more detail please call Kevin Young at 626.791.9700 or email [email protected]
Helpful Web Sites:
North American Numbering Plan Association
Federal Communications Commission
California Public Utilities Commission
RBOC standards and Documents
Corporation adds Toshiba Strata CTX to their product list.
CDR-DATA Corporation now has the capability to process the latest version of the Toshiba Strata CTX system in addition to the hundreds of call data formats they currently have the specifications for. If you want more information on this format please call Ron Woods at 626.791.9700.